• Clear cache and cookies: Clear your web browser cache and cookies to remove outdated data affecting your session.  

• Refresh the page: Reload your page to update the dashboard and fix loading glitches.  

• Check internet connection: Ensure your device has a stable internet connection.  

• Disable VPN or extensions: Turn off any active VPNs or browser extensions (such as ad blockers or translation tools) that might interfere with app scripts.  

• Log out and log back in: Log out of your profile and sign back in at https://nevlin.com/ to refresh your active session.  

• Try a different browser: Switch to another browser (such as Chrome, Firefox, or Safari) or use an Incognito/Private window.  

• Password reset delay: If you are trying to reset your password and did not receive a code, please wait 30 to 60 minutes before requesting a new one.  

• Update the app: Ensure you are running the latest version of the Nevlin app from your store.  

• Reinstall the app: Uninstall and reinstall the app to refresh local settings and fix performance bugs.  

• Log out and log back in: Log out of your account and log back in to reset session tokens.  

• Check internet connection: Verify that your device has an active internet connection.  

• Disable VPN: Turn off active VPN apps on your mobile device.  

• Password reset delay: Wait 30 to 60 minutes before requesting another password reset code.  

• Try web access: If issues continue on mobile, you can access your lessons on the web at https://nevlin.com/. 

If you experience any issues while troubleshooting, contact us at support@nevlin.com or by submitting a ticket to the Support Center.